Open Monday to Friday 8:30am–5pm
Open Monday to Friday 8:30am–5pm
+44 (0)2380 240 710

Privacy Policy & Cookies

Who we are

Our website address is: https://diguru-uk.com
Our physical address is: Diguru Ltd. 3-6 Avenger Close, Chandler’s Ford Industrial Estate, Eastleigh, Hampshire. SO53 4DQ
Tel: +44 (0)2380 240 710
Email: privacy@diguru-uk.com

What personal data we collect and why we collect it

We at Diguru Ltd are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.

Diguru Ltd does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.

If you chose to have a relationship with Diguru Ltd, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any Personal Information about yourself.

You may give us your Personal Information, Contact and Financial Data by filling in forms, corresponding with us by post, phone, email or social media. We do not store any financial data after processing payments.

We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an “adequate” level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When using our contact form we collect the following information which is directly provided by the user; their name, email address, telephone number and message itself.  The information provided is only used to reply or for direct contact with the user. This information is never used for marketing, by third-party services or sold.

Cookies

Some of our web pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site.

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Email newsletters

If you are a business and have previously purchased from us, or you have opted in to receive our email newsletter we will occasionally contact you with relevant offers and news regarding our business. Your email and name are shared with our email newsletter provider MailChimp. Our email newsletters contain an unsubscribe link should you not wish to receive future emails. You can see MailChimps terms of service and privacy policy here https://mailchimp.com/legal/

Analytics

We use Google Analytics software to collect information about how you use diguru-uk.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • The pages you visit on diguru-uk.com
  • How long you spend on each diguru-uk.com page
  • How you got to the site
  • What you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

We also collect data in order to:

  • Improve the site by monitoring how you use it
  • Gather feedback to improve our services
  • Respond to any feedback you send us
  • Send email alerts to users who request them

We collect information about you while browsing our store and during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Online store purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

We only share information with third parties who help us provide our orders and store services to you. This includes PayPal and delivery services such as TNT, DPD or Royal Mail.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see and edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. A user can request their account is deleted by emailing us at privacy@diguru-uk.com.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our own web servers and email hosting are hosted by Ionos. This data is safeguarded to European data protection standards. You can read their privacy policy here.

Analytics data is sent to Google servers around the world. This data is safeguarded to European data protection standards.

Payment data is sent to PayPal in the UK and USA, who comply with European data protection standards.

Data sent to MailChimp is sent to their servers in the USA, and complies with European data protection standards.

Visitor comments are checked through an automated spam detection service.

Additional information

We may need to disclose your data to appropriate persons where required by law.

This web site contains links to other sites. Please be aware Diguru Ltd is not responsible for the privacy policy of other web sites. This privacy statement applies solely to information collected by this web site.

If we decide to change our privacy policy we will post any changes to this web site.

Diguru Ltd reserves the right to change this statement at any time.

How we protect your data

We are committed to protecting your right to privacy. Diguru Ltd respects your privacy and we will use our best efforts to ensure that the information you provide to us remains private.

All connections to our website are encrypted, protecting any information you transfer to us through the website.

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

What data breach procedures we have in place

Protecting your privacy on-line is an evolving area, and our web sites are constantly evolving to meet these demands.

We are use SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.

In case of a data breach, System Administrators will immediately identify affected users and will attempt to reset passwords if needed after informing the user.

If you have any comments or questions regarding our Privacy Policy, please contact us at privacy@diguru-uk.com. While we cannot guarantee privacy perfection we will address any issue to the best of our abilities as soon as possible.

What third parties we receive data from

We may receive personal data about you from various third parties as set out below:

  • Technical data from analytics providers such as Google based outside the EU.
  • Contact, financial and transaction data from providers of technical and payment such as Paypal based inside the EU and the USA.
Examples of previous projects

We may show examples of clients’ previous projects on our website and printed materials for marketing purposes. We only show information that is considered public unless advised otherwise in a written statement.

 

This policy was last updated 15th August 2019.

This site uses cookies to enhance your experience. By continuing to the site you accept their use. More info in our cookies policy.     ACCEPT